1. General Information

Company: The Kili Master
Services: Kilimanjaro trekking guides, mountain climbing expeditions, and related adventure tourism services
Location: Tanzania

By booking any services with The Kili Master, you agree to these terms and conditions.

2. Booking and Payment

2.1 Booking Process

• All bookings must be confirmed in writing

• A deposit of 30% is required to secure your booking

• Full payment is due 30 days before departure

• Bookings made within 30 days of departure require full payment

2.2 Pricing

• All prices are quoted in USD unless otherwise stated

• Prices include services as specified in your itinerary

• Additional costs (flights, visas, personal equipment) are not included unless stated

• Prices may be subject to change due to external factors beyond our control

3. Cancellation Policy

3.1 Cancellation by Client

• More than 60 days before departure: 25% cancellation fee

• 60-30 days before departure: 50% cancellation fee

• 30-14 days before departure: 75% cancellation fee

• Less than 14 days before departure: 100% cancellation fee

3.2 Cancellation by The Kili Master

• We reserve the right to cancel trips due to insufficient bookings, safety concerns, or force majeure

• Full refund will be provided if we cancel your trip

• We are not liable for additional costs incurred due to our cancellation

4. Health and Fitness Requirements

4.1 Physical Fitness

• Kilimanjaro climbing requires good physical fitness

• Clients must disclose any medical conditions that may affect their ability to climb

• We recommend a medical check-up before booking

4.2 Age Restrictions

• Minimum age: 10 years (with parental consent and supervision)

• Maximum age: No limit, subject to fitness assessment

• Minors must be accompanied by a responsible adult

5. Travel Insurance

5.1 Mandatory Insurance

• Comprehensive travel insurance is mandatory for all climbers

• Insurance must cover high-altitude trekking, medical evacuation, and trip cancellation

• Proof of insurance must be provided before departure

6. Equipment and Gear

6.1 Personal Equipment

• Clients are responsible for bringing appropriate personal climbing gear

• Equipment list will be provided upon booking

• Rental equipment may be available for an additional fee

6.2 Group Equipment

• Tents, cooking equipment, and safety gear are provided by The Kili Master

• Damaged or lost group equipment may result in replacement charges

7. Itinerary and Route Changes

7.1 Weather and Safety

• Routes and itineraries may be changed due to weather, safety, or other factors beyond our control

• Such changes do not constitute grounds for refund or compensation

7.2 Guide Decisions

• Our guides have final authority on all safety-related decisions

• Clients must follow guide instructions at all times

• Failure to comply may result in removal from the trip without refund

8. Liability and Risk

8.1 Inherent Risks

• Mountain climbing involves inherent risks including but not limited to:

• Altitude sickness

• Weather-related dangers

• Physical injury

• Equipment failure

• Clients participate at their own risk

8.2 Limitation of Liability

• The Kili Master's liability is limited to the cost of services provided

• We are not liable for indirect, consequential, or punitive damages

• Clients assume responsibility for their own safety and well-being

9. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Government actions

• Political instability

• Pandemic restrictions

• Acts of terrorism

10. Conduct and Behavior

10.1 Client Conduct

• Clients must behave respectfully toward guides, porters, and other team members

• Alcohol and drug use during climbs is prohibited

• Inappropriate behavior may result in removal from the trip

10.2 Environmental Responsibility

• Clients must follow Leave No Trace principles

• Littering or environmental damage may result in additional charges

11. Photography and Marketing

11.1 Image Rights

• The Kili Master may use photos/videos from trips for marketing purposes

• Clients may opt out by providing written notice

• No compensation is provided for use of client images

12. Complaints and Disputes

12.1 Complaint Process

• Complaints should be raised immediately with your guide

• Written complaints must be submitted within 30 days of trip completion

• We will investigate and respond within 14 days

12.2 Dispute Resolution

• Disputes will be resolved through mediation if possible

• Governing law: Tanzania

• Jurisdiction: Tanzanian courts

13. Data Protection

13.1 Personal Information

• We collect personal information necessary for trip planning and safety

• Information is kept confidential and not shared with third parties

• Clients have the right to access and correct their personal data

14. General Provisions

14.1 Entire Agreement

• These terms constitute the entire agreement between parties

• Any modifications must be in writing and signed by both parties

14.2 Severability

• If any provision is deemed invalid, the remainder of the terms remain in effect

14.3 Updates

• We reserve the right to update these terms

• Updated terms will be posted on our website

• Continued use of services constitutes acceptance of updated terms

Contact Information:

Email: dullamsami18@gmail.com
Phone: + 255 754 354 132
Address: Shaurimoyo, Majengo, Moshi CBD, Kilimanjaro, 25104

Last Updated: 10th June 2025